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Thank you for all of your orders - We really really appreciate it ♥️

1. After having placed an order on line, you will receive a confirmation email usually that same day/ within hours but at least within 24 hours of placing an order.

2. Even if you are want ‘curb side pick up’ you will have to fill in your address - it is a way of verifying your credit card information.

3.After having selected what you want to order, and after filling out your name and address, you will then be able to chose to have it delivered for free within the city, shipped or picked up curb side.

4. An email will be sent out to you after your order has been placed detailing when your order will be ready for pick up/when your order is being delivered or shipped.

6.Curb side pick up: Normally, someone is at the store everyday to answer questions as well as to assist with curb side pick-up.Curb side pick -up is available everyday from Monday- Sunday between 10am- 3 pm.

On arriving at our store to pick up your order, you can either knock on the door or call us at 403 245 0777 and we will bring your order out to you ( we place it on a small table we have out side by our front door) or we can place it in your car.

If that time frame does not work for you, we can make other arrangements.

7.Delivery within the City: We do do deliveries everyday🚚.All orders will be delivered within 3 days but usually within 1-2 days of ordering depending on where you live. We will send out a confirmation email advising you as to when your order will be delivered as well as confirming your delivery address.We will confirm details with you within 24 hours of receiving your order( usually it is within hours/the same day).

 8.If you have any special requests, or specific delivery queries, they can be written in the note area before checking out.

9.Notes/special requests/gift wrapping:

There is an area to write notes to give us any further information that may be helpful.Before you check out, there is a page that is called 'Your Shopping Cart' where all of your items are listed.Underneath the image of the last item in your cart are the words 'Order Notes'.

If you click on the words 'Order Notes' you will be able to write out any notes to give us more information.

For example: Please do not include the bill as it is a gift OR Could you write in the card Happy Birthday Sonya OR Please gift wrap the book but don't worry about the mug. 

10.We also have gift cards that can be purchased on line ✨

We are always available through email info@steelinghome.ca  and telephone 403 245 0777 to discuss any questions- We miss talking to you!

 

If you did not receive a confirmation email from us saying that your order is ready for 'curb side pick up' or confirming your delivery address with 24 hours of placing your order - please check your spam or junk folder or give us a call.

Let us know how we can help you 😊